Terms of Service

Hillbilly Wireless Internet Inc. Terms of Service
Welcome to Hillbilly Wireless Internet Inc. (HBW). By paying for and using our internet service, you agree to the following terms:
1. Service Usage
• Unlimited Access: Basic users enjoy unlimited internet access as long as they engage in legitimate activities.
• Single Account Policy: Only one account per user is allowed.
• Access Restrictions: Telnet access to hillbillyinternet.com and shell accounts are not available.
2. Prohibited Activities
• Spamming: Sending unsolicited mass emails (spam) is strictly prohibited. Accounts found sending spam will be terminated immediately.
• Unauthorized Access: Accessing any system without authorization using your HBW account, whether proven or suspected, is not allowed.
• Password Sharing: Sharing your account password is prohibited. Each account is for individual use only.
• Harassment: Harassment via email, newsgroups, IRC, or other platforms using your HBW account is forbidden.
• IRC Usage: Using IRC bots, floods, or DCC (file transfers over IRC) on HBW servers is not allowed. Accounts causing the "hillbillyinternet.com" domain to be banned from IRC channels or hosts will be terminated.
• Illegal Content: Storing or distributing illegal or pirated software, movies, music, or other content not legal is not permitted.
• Non-Payment: Failure to pay fees, including issues with credit card transactions or returned checks, will result in immediate account suspension.
3. Account Management
• Cancellation Policy: Users may cancel their account at any time without penalty. Monthly fees are non-refundable. Annual payments will be refunded at the monthly rate based on usage.
• Policy Violations:
◦ First Violation: You will receive an email warning and must cease the violating activity immediately.
◦ Second Violation: Your account will be suspended. You must contact HBW to resolve the issue. Suspension does not equate to cancellation, and fees still apply.
◦ Third Violation: Your account will be permanently terminated.
• Special Cases:
◦ Spamming: Immediate account termination for spamming.
◦ Non-Payment: Immediate account suspension for non-payment. Suspension does not cancel the account, and fees continue to apply.
4. Service Quality and Liability
• Service Reliability: While we strive to provide reliable service, we do not guarantee it. We are not liable for any loss of data or service interruptions due to hardware, software, or other failures.
• Rate and Policy Changes: We may change rates and access policies at any time. You will receive 30 days' notice for rate changes. Policy changes take effect immediately upon announcement.
5. Customer Equipment
• Routers: You may use your own routers, but HBW does not maintain them. Support for routers is available but not included in your internet service. You may add the Hillbilly Care Plan for coverage of these issues. [Click here for more information.]
• Equipment Responsibility: You are responsible for any damage to or loss of your equipment. HBW is not liable for damage caused by lightning, power surges, vandalism, or other external factors. We will make reasonable efforts to restore power during outages. Fiber customers are responsible for returning of equipment or account will be charged
• Protection Recommendations: We recommend using an Uninterruptible Power Supply (UPS) to protect your equipment from electrical issues and keeping your virus protection up to date.
By continuing to use HBW services, you acknowledge that you have read, understood, and agreed to these terms.