Hillbilly Wireless uses reasonable network-management practices to help accomplish the following goals:

• Allow customers to access and use any legal Web content they prefer, thus complying with the FCC’s Open Internet Order
• Mitigate network congestion, which can interfere with customers’ preferred online activities
• Promote customer compliance with our Acceptable Use Policy and Residential Services Agreement
• Help prevent customer harm or inconvenience from malicious or illegal traffic.

In pursuing these goals, we are mindful of the dynamic nature of customer Internet habits and related public-policy discussions. Accordingly, while we are confident our network-management practices are reasonable, equitable, minimally intrusive, and consistent with FCC regulations, those practices are not static; they are actively reviewed and refined in order to provide our customers with the best possible Internet experience.

As changes are made to our network-management practices, we will update the following information describing those practices.

• We regularly invest in additional fiber nodes and network equipment to make available more bandwidth per home and greater downstream and upstream system capacity.
• Where it is technologically feasible and when bandwidth is available, we provide customers with temporary “bursts” of additional speed, allowing their modems to more quickly and efficiently complete their work.
• On residential accounts, we block ports 25, 68, and certain others, to enhance network security and performance. To help prevent parties with malicious intent from compromising or disrupting our network, we do not publish all blocked ports.
• Based on the experience of our engineering team and their monitoring of Arbor alerts, virus alerts, atypical packet swarms, IP addresses and continent codes known or deemed to be abusive, we strive to intercept spam, viruses, denial-of-service attacks, and other malicious or illegal Internet traffic.
• Residential customers are prohibited from using or running dedicated, stand-alone equipment, servers, or programs for commercial or other non-personal reasons, including but not limited to email, Web hosting, file sharing, and proxy services or servers (e.g. FTP, file, or game servers). For further information regarding prohibited uses, see our Acceptable Use Policy.
• To help mitigate potential network congestion, we are in the process of applying bandwidth usage allowances to residential Internet accounts, with incremental bandwidth automatically provided for a nominal, incremental fee.
• Only in the relatively few wireless systems listed and only through the means described in this document, we may limit the bandwidth available to individuals whose usage materially exceeds the typical customer usage in those wireless systems.

For questions about our network-management practices, services, or policies that are not addressed by the information provided here, please email us at: net_practices@hillbillywireless.com.